# Jockey > Jockey knowledge base – help articles and documentation. ## Returns & Exchanges - [What is the return policy?](https://help.jockey.com/en_us/what-is-the-exchange-policy-rJtEaRiRi.md): If you would like to exchange an items in your Jockeycom order please contact customer service at 18005625391 and we would be happy to help you complete - [Can I track my return?](https://help.jockey.com/en_us/can-i-track-my-return-SJJLT0sAi.md): Of course Once you have sent your return back to us you can CLICK HERE to track your return - [How will I get my refund?](https://help.jockey.com/en_us/how-will-i-get-my-refund-SkLDpAsAs.md): For purchases made on jockeycom we will refund the card you used to make the purchase If you no longer have the card or it has expired you will receive a Jo - [Can I combine my returns using only one label?](https://help.jockey.com/en_us/can-i-combine-my-returns-using-only-one-label-rkCRdCW_T.md): To receive - [I returned an item or product by mistake.](https://help.jockey.com/en_us/i-returned-an-item-or-product-by-mistake-S1dpE1G_p.md): Jockey will not be liable or responsible for anything returned in error Any product or item received in error will be discarded We regret that we cannot issue ## Shipping - [Where do you ship?](https://help.jockey.com/en_us/can-i-ship-an-order-outside-of-the-united-states-H1qah0s0i.md): International shipping to Canada is available via Jockeycom Canada shipping terms - [When will my package arrive?](https://help.jockey.com/en_us/when-will-my-package-arrive-Sk1b6AjRs.md): Visit our shipping page for details on shipping and estimated delivery times - [What is the status of my order?](https://help.jockey.com/en_us/what-is-the-status-of-my-order-rJpHE3jy2.md): Once your order has shipped youll receive a confirmation email that contains all details regarding your shipment including shipping method and tracking number ## Ordering & Payment - [How do I navigate and shop on Jockey.com?](https://help.jockey.com/en_us/how-do-i-navigate-and-shop-on-jockey-com-ByehT0jRj.md): There are several ways to shop Jockeycom Search You can locate specific styles by entering keywords phrases and style numbers ie mens tshirt Classi - [How does ID.me work?](https://help.jockey.com/en_us/how-does-id-me-work-Byu6m8sJ2.md): Jockey® offers a 10 discount to Military First Responders Students and Nurses through IDme You can receive your discount while shopping online by verifyin - [Can I cancel an order?](https://help.jockey.com/en_us/can-i-cancel-an-order-Hk2m4vs1h.md): If you need to cancel an order after it has been submitted please call consumer relations at 18005625391 MonFri 700am 800pm CST SatSun 900am - [Why am I getting errors regarding my billing address while trying to complete the checkout process?](https://help.jockey.com/en_us/why-am-i-getting-errors-regarding-my-billing-address-while-trying-to-complete-the-checkout-process-SkIhrDok2.md): As part of an effort to protect you against credit card fraud our credit card processor performs what is called an address verification service This service c - [How do I know if ordering online is secure?](https://help.jockey.com/en_us/how-do-i-know-if-ordering-online-is-secure-ry8kLwiyn.md): We always use industrystandard encryption technologies when transferring and receiving consumer data exchanged with our site To learn more about our privacy - [Why isn't my coupon code working?](https://help.jockey.com/en_us/why-isn-t-my-coupon-code-working-By0tgsNv2.md): If your coupon code is - [What payment methods do you accept?](https://help.jockey.com/en_us/what-payment-methods-do-you-accept-r1tcfo2_3.md): Jockey accepts - [Why do I have multiple pending charges on my credit card?](https://help.jockey.com/en_us/why-do-i-have-multple-pending-charges-on-my-credit-card-SkP4jXQFn.md): When you make a purchase using a credit or debit card the payment processor checks the account to make sure that there are sufficient funds or credit to pay fo ## Product - [Does Jockey® still make the men's classic nylon underwear?](https://help.jockey.com/en_us/does-jockey-still-make-the-men-s-classic-nylon-underwear-rJUgmRj0o.md): Were sorry we no longer carry our mens classic nylon underwear However we do offer a wide range of nylonblended underwear and other synthetic underwear - [How can I get a product that's out of stock?](https://help.jockey.com/en_us/how-can-i-get-a-product-that-s-out-of-stock-Skdt3RsCj.md): Dont worry if the product you want appears to be out of stock Simply email us at assistanceJockeycom call 18005625391 MonFri 700am 800pm CST Sat - [Where can I find sizing information?](https://help.jockey.com/en_us/where-can-i-find-sizing-information-Skio20sAj.md): Please refer to our mens and womens size charts Size charts are also accessible on every product page Simply click size chart located underneath the Sele ## Contact Jockey - [Contact Us By Chat](https://help.jockey.com/en_us/contact-us-by-chat-ByUyKhstye.md): This article is instructions on how a consumer can access our chat bot feature and get live assistance. - [Contact Us By Email](https://help.jockey.com/en_us/contact-us-by-email-Bk7hQ6sKJx.md): Email Instuctions - [Contact Us By Phone](https://help.jockey.com/en_us/contact-us-by-phone-B1PLBaoKJx.md): Customer Service Hours - [How Can I Unsubscribe or Opt-Out of Receiving Communications from Jockey?](https://help.jockey.com/en_us/how-can-i-unsubscribe-or-opt-out-of-receiving-communications-from-jockey-SJmifjmyh.md): If you provide us with your email address mobile phone number or other contact information and no longer wish to receive emails text messages or other commun ## Gift Cards - [What is the gift card policy?](https://help.jockey.com/en_us/what-is-the-gift-card-policy-Hy3tjcoJn.md): TERMS AND CONDITIONS Your use of the Jockey® Gift Card constitutes your acceptance of the following terms and conditions GENERAL The Jockey® Gift Card G - [How do I check my gift card balance?](https://help.jockey.com/en_us/how-do-i-check-my-gift-card-balance-Sy0D3coyn.md): To obtain your Gift Card balance visit your nearest Jockey® store or Jockeycom or call tollfree 18005625391 To check your balance on Jockeycom visit - [Can I replace a damaged gift card?](https://help.jockey.com/en_us/can-i-replace-a-damaged-gift-card-ByOohqsk3.md): So long as your card number and balance can be verified Jockey® would be pleased to cancel the damaged card and replace it with a new one This can be done by - [Do I need the pin to use my gift card?](https://help.jockey.com/en_us/do-i-need-the-pin-to-use-my-gift-card-Sy4XTcjy3.md): A PIN is not required to redeem your gift card - [Do dormancy fees apply to gift cards?](https://help.jockey.com/en_us/do-dormancy-fees-apply-to-gift-cards-ByaBT5syh.md): Dormancy fees do not apply to balances on Gift Cards - [Will my gift card expire?](https://help.jockey.com/en_us/will-my-gift-expire-HyiOpqo1n.md): Jockey® Gift Cards do not have an expiration date - [What happens if my online order is cancelled or cannot be fulfilled?](https://help.jockey.com/en_us/what-happens-if-my-online-order-is-cancelled-or-cannot-be-fulfilled-BkYi65oyn.md): In the event that we cannot fill your entire order a consumer relations representative will contact you to refund your money ## Account - [How do I register an account with Jockey.com?](https://help.jockey.com/en_us/how-do-i-register-an-account-with-jockey-com-ByQiOPok3.md): At the top of the page youll see a link for MY ACCOUNT After clicking my account you will have the option to register as a new guest Click the REG - [If I create a Jockey.com account after putting items in my bag, will I lose them?](https://help.jockey.com/en_us/if-i-create-a-jockeycom-account-after-putting-items-in-my-bag-will-i-lose-them-rJ50_Pjk3.md): No You will not lose any of your items If you look or click on CART at the top right of the screen you will see your items - [I've lost my password and I can't log in. What do I do?](https://help.jockey.com/en_us/i-ve-lost-my-password-and-i-can-t-log-in-what-do-i-do-BJOjFDik2.md): Click on the Login or Account link at the top of our site Underneath the password textbox click on I forgot my password Follow the instructions and submi - [Virginia Privacy Rights](https://help.jockey.com/en_us/virginia-privacy-rights-SJT0rsmk3.md): 18 What are your Virginia Privacy Rights If you are a Virginia resident the information below also applies to you Under the Virginia Consumer Data Protect - [California Privacy Rights:](https://help.jockey.com/en_us/california-privacy-rights-BJzomsmy3.md): 11 What are your California Privacy Rights If you are a California resident the information below also applies to you Certain terms in this section have t - [How Can I Access and Update My Personal Information?](https://help.jockey.com/en_us/how-can-i-access-and-update-my-personal-information-Sk4uMjXJn.md): If you would like to access and update your personal information provided to us please contact us electronically at Contact Us or call us toll free at 18 - [Nevada Privacy Rights](https://help.jockey.com/en_us/nevada-privacy-rights-rkIsEo7y2.md): If you are a Nevada resident the information below also applies to you Nevada law gives Nevada consumers the right to request that a company not sell their pe - [Canadian Resident Privacy Rights](https://help.jockey.com/en_us/canadian-resident-privacy-rights-S1QqLjXJh.md): Jockey complies with the Personal Information Protection and Electronic Documents Act which allows Canadian residents access to information regarding the exist - [How do I change my account information?](https://help.jockey.com/en_us/how-do-i-change-my-account-information-ryzbpfZFkx.md): By logging in you can manage most of your account information including stored credit card details billing information password and marketing preferences ## Jockey Rewards - [What is Jockey Rewards?](https://help.jockey.com/en_us/what-is-jockey-rewards-SJV89wokn.md): Jockey Rewards is our new and improved rewards program its our way of showing appreciation to our loyal Jockey customers As a member youll earn points for - [How do I join?](https://help.jockey.com/en_us/how-do-i-join-S1lIjDsyh.md): Joining the Jockey Rewards program is fast easy and free To join online simply create an account on Jockeycom and youll be ready to start earning points - [How do I access my rewards account?](https://help.jockey.com/en_us/how-do-i-access-my-rewards-account-Bk5ujwokn.md): Log in to your Jockeycom account and select the rewards dashboard tab You will see your name reward tier point balance and reward available along with all - [What is the difference between rewards tiers?](https://help.jockey.com/en_us/what-is-the-difference-between-rewards-tiers-rJzLnDik3.md): The Jockey Rewards tiers are Blue Silver and Gold These tiers are based on the dollar amount you have spent in the last 365 days To achieve Blue Tier you n - [How do I earn points?](https://help.jockey.com/en_us/how-do-i-earn-points-H149nDi1h.md): For every 1 you spend as a Blue Tier member youll earn 1 point When you advance to the Silver Tier youll earn 125 points for every 1 spent And when you - [Can I earn points for Jockey purchases at another retailer?](https://help.jockey.com/en_us/can-i-earn-points-for-jockey-purchases-at-another-retailer-HyCCnPskh.md): Yes You can earn Jockey Rewards points when you buy Jockey products at select partner retailers after May 2 2022 Kohls Belk JCPenney Walmart Target Amaz - [When will I see my points in my rewards dashboard?](https://help.jockey.com/en_us/when-will-i-see-my-points-in-my-rewards-dashboard-S1V2Tws12.md): After you complete a purchase please allow up to 24 hours for it to reflect in your dashboard - [Where can I find out how many points I have?](https://help.jockey.com/en_us/where-can-i-find-out-how-many-points-i-have-rkA47ciy3.md): You can check your current point balance and tier status anytime by visiting your rewards dashboard in your Jockeycom account - [How do I redeem my points?](https://help.jockey.com/en_us/how-do-i-redeem-my-points-ByqcNqiyn.md): Ready to get rewarded Just log in to your Jockeycom account and go shopping When youre ready to checkout the cart will display your available dollaroff re - [Do my points and tier status expire?](https://help.jockey.com/en_us/do-my-points-and-tier-status-expire-ByPrUcjy2.md): Points will expire based on a rolling 365day basis If you do not use your points within 365 days of earning them you will lose them Tier status is based on - [Can I use my points if I return an item from my purchase?](https://help.jockey.com/en_us/can-i-use-my-points-if-i-return-an-item-from-my-purchase-BkRWP9i1h.md): If you decide to return an item from your purchase the points you earned from that item will be deducted from your point balance Visit the Activity tab in y - [Can I give my points to someone else?](https://help.jockey.com/en_us/can-i-give-my-points-to-someone-else-ByRM55o1h.md): No Your points are linked to the email address associated with your Jockey Rewards account and cannot be transferred - [Do I have to be signed into my account to earn points?](https://help.jockey.com/en_us/do-i-have-to-be-signed-into-my-account-to-earn-points-S18L99j1n.md): Yes Your points are linked to the email address associated with your Jockey Rewards account To make sure you receive your points from a purchase sign into yo - [Do I still need to create an account on Jockey.com if I signed up for Jockey Rewards at a Jockey Outlet store?](https://help.jockey.com/en_us/do-i-still-need-to-create-an-account-on-jockey-com-if-i-signed-up-for-jockey-rewards-at-a-jockey-outlet-store-Sya9c9oJ2.md): Yes If you signed up for Jockey Rewards in a Jockey Outlet store you will still need to create a Jockeycom account to gain full access to your rewards dashbo - [I have a Jockey.com rewards account, how do I access it in a Jockey Outlet store?](https://help.jockey.com/en_us/i-have-a-jockey-com-rewards-account-how-do-i-access-it-in-a-jockey-outlet-store-BJli5iJh.md): If you signed up for Jockey Rewards on Jockeycom you can access your rewards account in a Jockey Outlet store by providing the store associate with the email - [Will I still get 5% off every purchase with Jockey rewards?](https://help.jockey.com/en_us/will-i-still-get-5-off-every-purchase-with-jockey-rewards-B1p4j9jkn.md): At Jockey were always looking for new ways to make your life better So while you will no longer receive 5 off every purchase with Jockey Rewards weve foun ## Other - [What are the terms and conditions of Jockey.com?](https://help.jockey.com/en_us/what-are-the-terms-and-conditions-of-jockey-com-HyKkC5ik2.md): Visit our Terms and Conditions page for more information Link terms and conditions words to our terms and conditions page httpswwwjockeycomcustomerse - [Does Jockey have retail stores and where are they located?](https://help.jockey.com/en_us/does-jockey-have-retail-stores-and-where-are-they-located-HkYsfjjy3.md): Yes To find a Jockey Outlet store near you visit our Store Locator page Link Store Locator words to our Store Locator page httpswwwjockeycomshoppin - [What is Jockey’s ADA policy?](https://help.jockey.com/en_us/what-is-jockey-s-ada-policy-SyZAMosJh.md): Visit our ADA Policy page for more information Link ADA policy words to our ADA policy page httpswwwjockeycomadapolicy - [What is Jockey’s privacy policy?](https://help.jockey.com/en_us/what-is-jockey-s-privacy-policy-SJsFEsiJh.md): Visit our Privacy Policy page for more information Link privacy policy words to our privacy policy page httpswwwjockeycomcustomerserviceprivacypolicy - [What patents does Jockey have?](https://help.jockey.com/en_us/what-patents-does-jockey-have-Hk0o4jsJn.md): Visit our Patents Information page for more information Link patent information words to our patent information page httpswwwjockeycomcustomerservice - [Testimonial Disclosure](https://help.jockey.com/en_us/testimonial-disclosure-BJQ0Esskn.md): Visit our Testimonial Disclosure page to learn more about testimonials and reviews Link testimonial disclosure words to our testimonial page httpswwwjo